Cancellation Policy

🌴 Jungle Creek Rentals

Jungle Creek and Casa Pura Vida Guest Handbook

🏡 Welcome to Our Villas

Please Read Carefully

We want every guest to enjoy a safe, relaxing, and respectful stay. Please follow the guidelines below to help us preserve the environment and keep our space welcoming for all.

🐒 Respect the Environment

Costa Rica is home to fragile and diverse ecosystems.

Do not feed or disturb wildlife (monkeys, raccoons, lizards, birds, or the occasional cat).

Feeding animals harms their natural behavior and health.

Store food securely: chips in the freezer, fruit in the fridge.

Always maintain a respectful distance from all animals.

🚫 Zero Tolerance Policy

The following behaviors are strictly prohibited:

Harassment, threats, or intimidation toward guests or staff

Racist, discriminatory, or hateful language

Deliberate damage to villas or property

Violations will result in immediate removal, potential police involvement, and full liability for damages.

🤫 Quiet Hours

Please respect quiet hours from 10:00 PM to 7:00 AM.

Avoid loud music, shouting, or disturbances.

Help us protect both guest rest and the natural rhythm of surrounding wildlife.

🚭 No Smoking Indoors

Smoking is strictly prohibited inside all villas.

If smoking outdoors, use provided containers and dispose of cigarette butts properly.

🗑 Garbage Disposal

Please help keep our grounds clean:

Jungle Creek: Trash bin located in front of the garage

Casa Pura Vida: Bin located by the front gate

💧 Conservation of Resources

We encourage eco-conscious practices:

Turn off lights, air conditioning, and fans when not in use

Report leaks or maintenance issues right away

👨‍👩‍👧‍👦 Guest Limit

Do not exceed the villa’s maximum occupancy

This ensures guest safety and comfort

🐾 Pets

No pets allowed

Registered service animals only, with a deposit

🏊 Pool & Shared Amenities

Please use shared spaces respectfully:

No jumping on flotation devices

No chemicals, dyes, or foreign substances in the pool

Guests will be liable for any damages

💧☔ Humidity & Staining

In tropical climates, humidity staining is common

Do not attempt to clean or treat affected areas

Contact us with any concerns

🔐 Security

Lock all doors and windows when you leave

Use the safe provided for storing valuables

🌍 Respect Local Culture

Be kind, courteous, and respectful of local customs

Be mindful of the surrounding community

🏁 Check-Out

Coordinate with management on where to leave your keys

Leave any leftover food in the fridge

Don’t forget to say goodbye — we appreciate your visit!

🚨 Emergency Contact

In case of emergency, please contact:

 Kent +506 8888-8850 or Jayme +1 262 720 1575

🛑 Cancellation Policy

✅ General Cancellations

Cancel 60+ days before check-in = Full refund of deposit

Deposits help us keep rates low and reduce financial impact from changes

⏳ Cancellations Within 60 Days

Refunds only issued if dates are rebooked by another guest

We will do our best to help rebook your dates

🏘️ Whole Property Reservations (All 4 Villas)

Require 120-day cancellation notice for refund eligibility

🎄 Peak Season (Dec 18 – Jan 5)

No refunds unless rebooked by another guest

High demand during this time makes cancellations more restrictive

💵 Administration Fee

An admin fee may apply to cancellations

This will be clearly communicated at the time of booking

Note: Guests must review and accept this cancellation policy before completing a reservation.

📄 Terms & Conditions

By using our website or booking a stay at Jungle Creek Rentals, you agree to the following terms:

🔒 License & Use Restrictions

All content (text, images, branding) belongs to Jungle Creek Rentals or its licensors. You may not:

Republish, redistribute, or modify content without permission

Sell or sublicense website material

Use content for commercial purposes

💬 Comments & Guest Feedback

You may leave feedback as long as it:

Does not violate third-party rights (copyright, trademarks)

Is not defamatory, unlawful, or offensive

Is not used for unsolicited promotion

By leaving a review or comment, you grant us the non-exclusive right to use and share it.

🔗 Linking Policy

Approved parties may link to our website if the link:

Is not misleading

Does not imply endorsement

Is contextually appropriate

To request permission to link, please contact us directly. We may revoke permission at any time.

📐 iFrames

You may not frame our site without written consent.

📅 Content Accuracy

While we strive for accuracy, we do not guarantee that all information is current or complete. Content may change without notice.

⚖️ Disclaimer & Limitation of Liability

To the fullest extent permitted by law:

We are not responsible for loss, damage, or injury related to your stay or use of the website

This does not limit liability in cases of gross negligence, fraud, or situations where exclusion would be unlawful

❓ Questions or Concerns?

Please reach out to Kent or Jayme if you have questions. We value transparency and aim to provide the best possible experience for our guests.

Terms and Conditions

Welcome to Jungle Creek Rentals!

These terms and conditions outline the rules and regulations for the use of Jungle Creek Rentals’ website, located at https://casapuravida.holidayfuture.com/.

By accessing this website, we assume you accept these terms and conditions in full. Do not continue to use Jungle Creek Rentals’ website if you do not agree to all of the terms and conditions stated on this page.

Terminology

The following terminology applies to these Terms and Conditions, Privacy Statement, and Disclaimer Notice:

“Client,” “You,” and “Your” refers to the user of this website and/or guest compliant with the Company’s terms.

“The Company,” “Ourselves,” “We,” “Our,” and “Us” refers to Jungle Creek Rentals.

“Party,” “Parties,” or “Us” refers to both the Client and the Company.

All terms refer to the offer, acceptance, and consideration of payment necessary to assist the Client in a timely and appropriate manner for the purpose of fulfilling their vacation rental or related needs, in accordance with local law.

License

Unless otherwise stated, Jungle Creek Rentals and/or its licensors own the intellectual property rights for all material on this website. All rights are reserved.

You may access the website for your personal use only, subject to the following restrictions. You must not:

Republish material from Jungle Creek Rentals

Sell, rent, or sub-license material from Jungle Creek Rentals

Reproduce, duplicate, or copy material for commercial purposes

Redistribute content from Jungle Creek Rentals without permission

User Comments

Portions of the website may allow users to post reviews, comments, or questions. These reflect the opinions of the individuals posting them and do not necessarily reflect the views of Jungle Creek Rentals.

We reserve the right to monitor, remove, or modify any comment that:

Violates applicable laws or regulations

Contains offensive, defamatory, or misleading content

Infringes on third-party rights or intellectual property

By posting a comment, you confirm that:

You have all necessary rights and permissions to do so

The comment does not infringe on intellectual property

The comment does not contain offensive or unlawful content

You grant Jungle Creek Rentals a non-exclusive license to use, reproduce, and edit your comment in all media formats

Hyperlinking to Our Website

The following organizations may link to our website without prior written approval:

Government agencies

Search engines

News organizations

Online directories linking as they would to other listed businesses

System-wide accredited businesses (excluding non-profit or fundraising groups)

Other organizations may request approval, including:

Common consumer/business information sites

Community forums

Charities and nonprofit associations

Portals, consulting firms, and educational institutions

Links must:

Not be misleading

Not falsely imply sponsorship or endorsement

Fit within the context of the referring party’s content

To request permission, email us with:

Your organization’s name and contact details

The URLs you intend to link from and to

 We aim to respond within 2–3 weeks.

Approved organizations may hyperlink to our content using:

Our official name (Jungle Creek Rentals)

The direct URL being linked to

Descriptive text that makes sense within the context

Use of our logo or visual branding is not permitted without a formal trademark license.

iFrames

You may not frame any page of our website or alter its visual presentation without prior written approval.

Reservation of Rights

We reserve the right to:

Request removal of any or all links to our website

Amend these linking policies and terms at any time

By linking to our website, you agree to be bound by these terms.

Content Accuracy

We do our best to maintain up-to-date and accurate information, but we do not guarantee:

Website content will always be current or complete

Continuous availability of the site or any specific content

 We are not liable for outdated or inaccurate information.

Removal of Links

If you find a link on our site or affiliated pages that is offensive or inappropriate, please notify us. While we may evaluate the request, we are not obligated to remove it or provide a direct response.

Disclaimer

To the fullest extent permitted by law, Jungle Creek Rentals disclaims all warranties and representations relating to this website and its use. This includes:

No guarantee of accuracy or completeness

No responsibility for site downtime or loss of access

Nothing in this disclaimer will:

Limit liability for death or personal injury caused by negligence

Limit liability for fraud or fraudulent misrepresentation

Limit any liability not permitted under applicable law

As long as the website and its services are provided free of charge, Jungle Creek Rentals will not be liable for any loss or damage of any kind.